Hospitality Partner Account Manager, Mid-Enterprise

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Mid- Enterprise Partner Manager, you'll play a foundational role in building out Klaviyo's hospitality partnerships vertical from the ground up in this builder's role. You'll be responsible for identifying, developing, and building long term, deep, mutually-beneficial relationships with Klaviyo's hospitality partners, including hotel groups, restaurant and food &amp; beverage brands, and the technology/agency partners that serve them. You will leverage strong consultative skills to understand your partners' business model and growth strategy so that you can identify ways Klaviyo can help them (and their guests/clients) grow.</p> <p>In this role you are responsible for developing and managing relationships with Klaviyo's hospitality partners — many of which you'll be identifying and bringing into the ecosystem yourself — articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) to/from your partners, driving co-marketing alongside the ecosystem marketing team, acting as a thought leader in the hospitality space, and coaching your partners on how to grow their business, including their profitability, with Klaviyo.</p> <p><strong>How you'll make a difference:</strong></p> <ul> <li>Identify, recruit, and develop new hospitality partners, building trusted advisor relationships with key leaders &amp; decision makers at these orgs + building relationships with those managing front line teams working with Klaviyo.</li> <li>Develop technical knowledge of the Klaviyo product and understand how your hospitality partners can take advanced use cases (guest engagement, loyalty, personalization) to market, while driving value back to their business.</li> <li>Build and manage a lead referral pipeline with your partner portfolio.</li> <li>Work to understand a partner's organization structure and business goals.</li> <li>Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.</li> <li>Act as a consultant to help our partners build or optimize their offerings around Klaviyo.</li> <li>Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a hospitality partner improve their business.</li> <li>Be comfortable operating with and exceeding revenue-focused goals.</li> <li>Bring your creative thinking, strategies, and ideas to advance Klaviyo's values, build our culture, and execute on our vision for the future.</li> <li>Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process.</li> <li>Drive co-marketing with our hospitality partners.</li> <li>Travel: up to 25%, to meet and develop relationships with our hospitality partners / industry events.</li> </ul> <p><strong>Who you are:</strong></p> <ul> <li>Are adept at influencing and relationship building.</li> <li>Have partnerships, sales, or account management experience within the hotel, restaurant, or broader hospitality/food &amp; beverage industry.</li> <li>Have largely worked on accounts in the SMB/MM/Enterprise customer segment within hospitality and can thoughtfully reference those experiences and relationships.</li> <li>Thrive in ambiguity and enjoy building something new — comfortable operating without an established playbook, partner list, or internal precedent to lean on.</li> <li>Learning about a new product offering excites you!</li> <li&gt