HR Infrastructure & Operations Manager

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

 

The Role Overview

PagerDuty is looking for an experienced HR Infrastructure & Operations Manager to lead Recruiting Operations at PagerDuty. This role owns the systems, processes, and data that power how we hire, with a heavy focus on optimizing workflows within Greenhouse and our broader recruiting technology stack. You'll be the go-to expert on configuration, integrations, and recruiting reporting and analytics, and just as importantly, you'll enable recruiters, TA Specialists, Recruiting Coordinators, hiring managers, and interviewers to get the most out of those systems and processes. You'll leverage AI tools and automation to build scalable, intelligent solutions that transform how we hire.

If you are a builder who loves breaking down operational silos, architecting intelligent workflows with cutting-edge AI tools, and driving organization-wide impact, this is your next big challenge. This role will be required to work from our Atlanta office two days per week.

Why This Role is Exciting

• Architect Intelligent Solutions: Act as the technical mastermind behind our HR tech, balancing advanced automation with seamless user experiences.

• Drive AI Fluency: Lead the charge in building AI agents and workflows that eliminate manual friction and unlock predictive insights.

• Navigate & Influence: Serve as a trusted advisor to senior leadership across Talent Acquisition, Legal, Finance, and Procurement to align compliance with rapid business growth.

• Global Impact: Deliver measurable business outcomes that directly influence company-wide operational efficiency and transform how multiple departments operate.

Key Responsibilities

• Own and optimize Greenhouse as PagerDuty's system of record for recruiting, leading configuration, workflow design, permissions, templates, and ongoing process optimization

• Manage the recruiting technology ecosystem (scheduling, sourcing, assessments, background checks, offer, and onboarding tools), ensuring seamless integrations, automation, and scalability

• Build and maintain integrations between Greenhouse, Workday, and downstream HR/business tools to ensure data accuracy and process efficiency

• Drive recruiting reporting and analytics, delivering dashboards and insights that inform hiring decisions, identify bottlenecks, and measure funnel health and recruiting effectiveness

• Design, document, and continuously improve recruiting processes end to end, from requisition approval through offer and handoff to onboarding

• Enable the recruiting organization and hiring teams, building training, playbooks, and resources for recruiters, TA Specialists, Recruiting Coordinators, hiring managers, and interviewers, and driving adoption of new processes and tools

• Leverage AI and build AI agents to automate workflows, enhance the candidate and end user experience, improve data quality, and surface predictive insights

• Manage vendor relationships for the recruiting technology stack, including renewals, system upgrades, troubleshooting, and optimization

FY28 Project Priorities

Greenhouse Optimization &