HR Operations Project Manager

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>We are looking for a Senior Program Manager – HR Operations to drive operational excellence, process optimization, and scalable innovation. Sitting directly within HR Operations, this role serves as a key operational engine for modernizing how we work—focusing on business process design, seamless M&amp;A operational readiness, and modern tool enablement (including practical AI and automation).</p> <p>In this role, you will partner closely with our Corporate Engineering &amp; IT team (CEIT), as well as cross-functional leaders in Team Member Experience, M&amp;A, Talent Acquisition, Total Rewards, Legal, and IT. Your focus will be on bridging business strategy with operational delivery: evaluating workflows, streamlining integrations, and driving organizational change and adoption with greater speed and efficiency.</p> <p>The ideal candidate is both a seasoned project manager and an operational innovator. You deeply understand core HR business processes, know how to integrate acquired teams smoothly, and can partner with technical leads to pilot, launch, and scale workflows that enhance the employee experience.</p> <p><strong>Success in this role will be measured by:</strong> The efficiency, quality, and adoption of HR operational solutions delivered—including reduced SLA turnaround times, smooth integration of acquired operational processes, elimination of manual friction, improved employee CSAT, and increased capability across the People organization.</p> <h2><strong>Responsibilities:</strong></h2> <p><em>HR Process Optimization</em></p> <ul> <li><strong>Identify &amp; Streamline High-Impact Workflows:</strong> Evaluate end-to-end HR processes across the employee lifecycle to eliminate friction, improve accuracy, and incorporate automation where appropriate.</li> <li><strong>Translate Business Needs for Technical counterparts:</strong> Map out clear "as-is" and "to-be" operational processes and success metrics, allowing technical and engineering partners to convert them into actionable specs.</li> <li><strong>Serve as an HR Operations Advisor:</strong> Help HR functional leads understand operational best practices, evaluate current state bottlenecks, and identify practical opportunities for process redesign and technology enablement.</li> </ul> <p><em>M&amp;A Integration &amp; Operational Readiness</em></p> <ul> <li><strong>Lead HR Ops M&amp;A Execution:</strong> Partner with cross-functional M&amp;A leads to assess incoming HR systems, policies, and operational processes