Implementation Manager, Customer Success

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Checkr<br></strong></span>Checkr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Netflix, Kimpton, and Anthropic.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on <a href="https://www.forbes.com/lists/cloud100/" target="_blank">Forbes Cloud 100 2025 List</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024">Breakthrough Company</a>.</p></div><p><strong>About the team/role</strong></p> <p>As a<strong> Customer Success Implementation Specialist</strong>, you will drive implementations for our commercial customers. In this role, you will coordinate cross-functionally across several departments within the Product, Revenue, and Operations organizations. Your goal is to educate and enable new customers of our products and services while monitoring their success through activation rates.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p><strong>What you’ll do</strong></p> <ul> <li>Manage dependencies both within and across the company for up to 35 customer deployments simultaneously</li> <li>Identify, understand, and reinforce customer buying decisions throughout the deployment lifecycle</li> <li>Coordinate with respective teams as applicable to mitigate and resolve deployment risks</li> <li>Communicate and influence customer execution and delivery</li> <li>Oversee the planning, tracking, and completion of all project tasks throughout the customer implementation process, including but not limited to:</li> <ul> <li>Own credentialing, account setup, and post solutioning</li> <li>Develop and oversee the project deployment, leading implementation meetings, coordinating and monitoring the progress of the customer, and handing off to Support or Customer Success</li> <li>Coordinate internal resources as required to manage engagement from sales handoff through first invoice</li> <li>Drive customers to activate within 60 days and reach 5% of EACV</li> <li>Prepare and coordinate client training, help customers to adopt product features and recognize their benefits</li> </ul> <li>Provide ongoing deployment progress to management using relevant reporting tools and dashboards</li> <li>Identify and drive improvement projects to reduce time to value while ensuring