Implementation Specialist

I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the medical knowledge and clinicians were there. It was the system that failed: the way information moved, decisions got routed, and fragmented teams and data turned solvable problems into tragedy. I started Anima to change that. Our mission is human wellbeing, and we believe personalised medicine will transform it. Our founding insight is that getting there requires a system that learns continuously from care and its outcomes, optimising for human wellbeing. Building that learning engine is the opportunity at the heart of Anima. We're now in 1,000+ clinics across 5 product lines, serving more than 25% of the UK population. We are cash flow positive, growing fast, and have a tight crew of ~45 people who care deeply for each other and the mission. Everyone has real ownership and a voice in decisions. Multiple trillion-dollar companies will be built in healthcare over the next two decades. We intend to be one of them. If you want to work on problems where the stakes are high, you belong at Anima. Your work here will save lives. -- Shun £65k–£90k base, plus equity UK remote, UK working hours, with occasional UK customer visits The role Help GP practices make a confident start with Anima. Last quarter, we onboarded 131 practices. We’re building a dedicated Implementation team to support that growth, and you’ll be one of its first members. You’ll own each implementation from kick-off through go-live and early support, helping practice teams build the skills and confidence to use Anima independently. You’ll also help shape how we implement: improving workflows, developing training and building a playbook that works across hundreds of practices. What you’ll do Own implementations from start to finish. Coordinate kick-off, configuration and go-live, aiming to get most practices live within their first week. Make Anima work for each practice. Understand how their team operates and configure workflows around their needs. Teach people to use it confidently. Run clear, practical training for clinicians and practice teams, adapting your approach to different levels of technical confidence. Build confidence beyond go-live. Develop practice super users, provide 1–2 weeks of hypercare and hand over cleanly to Support and Customer Success. Make great implementation repeatable. Create reusable training and group webinars. Use feedback from customers, Support and CS to solve recurring problems at their source. What you’ll bring SaaS experience. You’ve worked directly with customers on a SaaS product in onboarding, implementation or training. Strong teaching and communication skills. You can make something unfamiliar feel manageable and check that people can put it into practice. Patience and adaptability. You respond thoughtfully when someone is struggling or their priorities change. Practical problem-solving. You learn products quickly and can work out why