Implementation Success Manager - USA, Canada and UK

<div class="content-intro"><p>Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.</p> <p>Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.</p> <p>&nbsp;</p> <p><strong>WHAT IS IN IT FOR YOU</strong></p> <p>You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:</p> <ul> <li>Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)</li> <li>Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding</li> <li>Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays</li> <li>Personal development fund for courses, books, conferences, and material</li> <li>The annual international team-building trip, quarterly and monthly online get-togethers</li> <li>As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules</li> <li>An international team that loves to have fun at work and works hard together to accomplish shared goals</li> </ul></div><p><strong>JOB SUMMARY</strong></p> <p>We are seeking a highly motivated person to join the Go To Market team at Storyblok. As an Implementation Success Manager, you will own the end-to-end implementation motion — from the first scoping conversation through to partner-led delivery and value realisation. You sit at the heart of the customer journey, translating business requirements into clear Statements of Work, ensuring the right implementation partners are engaged, and acting as the central point of accountability throughout.&nbsp; This is a commercially minded, relationship-driven role for someone who knows how to structure complex engagements, work effectively with partners, and make sure customers get to value faster.</p> <p><strong>&nbsp;</strong></p> <p><strong>What You'll Do</strong></p> <p>Scoping &amp; Requirements</p> <ul> <li>Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria</li> <li>Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok</li> <li>Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success</li> <li>Ensure every engag