Inbound Growth Specialist

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>As an <strong>Inbound Growth Specialist (iGS)</strong>, you are the first human touchpoint for a high volume of <strong>inbound demo requests and free Klaviyo accounts</strong>. You provide fast, high‑quality first interactions with Klaviyo’s smallest accounts to create a seamless experience from first touch through purchase.</p> <p>&nbsp;</p> <p>This team sits within the <strong>Marketing organization</strong> as part of the <strong>Growth</strong> motion and partners closely with Sales, Business Development, Product, and Customer Success. The <strong>primary goal</strong> of this role is to <strong>acquire as many high‑quality new logos as possible while maintaining an exceptional customer experience.</strong></p> <p>&nbsp;</p> <p>You will:</p> <ul> <li><strong>Field inbound demand</strong> (demos, trials, free accounts, and product inquiries) via phone, email, and other channels.</li> <li>Run <strong>consultative, decision‑driven demos</strong> focused on <strong>one‑call closes whenever possible</strong> for smaller opportunities.</li> <li>Do targeted <strong>business discovery</strong> to understand goals, urgency, and fit.</li> <li><strong>Qualify in or out efficiently</strong>, so you know where to double‑down and where to quickly move on.</li> <li><strong>Own and work a high‑velocity pipeline</strong>, using strong prioritization and time management to maximize new logo acquisition.</li> </ul> <p><br>This role is a <strong>proven stepping stone into Account Executive and other closing roles in sales</strong>, while also opening doors into other go-to-market paths such as <strong>customer success, marketing, enablement, or operations</strong>.</p> <p>&nbsp;</p> <h3>How You’ll Make a Difference</h3> <ul> <li>Drive new logo acquisition as a primary objective, maximizing the number of high-quality new customers while maintaining an exceptional customer experience</li> <li>Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics</li> <li>Navigate a high volume of incoming product and sales related inquiries via phone and email</li> <li>Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value</li> <li>Conduct consultative qualification of prospects, and provide demonstrations of the platform</li> <li>Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions</li> <li>Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints</li> <li>Demonstrate substantive knowledge of e-commerce, SMS and email marketing</li> <li>Perform other related duties as assigned</li> </ul> <p>&nbsp;</p> <h3>Who You Are</h3> <ul> <li>Have previous academic, work and/or internship experience with some <strong>transferable skills</strong> (sales, customer service, support, retail, hospitality, etc.)</li> <li>Have a BA/BS or equivalent</li> <li>Excited, motivated, and inspired by exceeding goals and continuously learning</li> <li>Thoughtful, engaging, energetic, and a self-initiator</li> <li>Experience or the ability t