Information Technology Operations - IT Customer Service… | Rozgoo | Rozgoo

Trigent Software Private Limited

Rabale, IN · On-site · Full-time

Information Technology Operations - IT Customer Service Representative

₹3.6L – ₹3.6LPosted 23 days ago

Location: Rabale, IN
Work mode: On-site
Employment: Full-time
Salary: ₹3.6L – ₹3.6L
Experience: Mid-level

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About the role

Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Key Responsibility: 1 - Taking ownership of customer issues reported & solving their problems through by providing resolution. 2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues. 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Technical Experience…

Requirements

experience in IT customer service or support
skills in incident and problem management
ability to troubleshoot system and application issues

Skills

it service management
incident management
issue investigation
system troubleshooting
customer service
escalation procedures
problem resolution

About the company

Trigent Software Private Limited

Posted via Adzuna

How to apply

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Trigent Software Private Limited

Information Technology Operations - IT Customer Service Representative

₹3.6L – ₹3.6L