Inside Sales Representative (Berlin, Germany)

<div class="content-intro"><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p></div><div class="section page-centered"> <div class="section page-centered"> <div class="section page-centered"> <div class="section page-centered"> <p>As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.</p> <p>This is a full time role that can be held from our Berlin hub.</p> <h4><strong>What you'll do at Figma:</strong></h4> <ul> <li>Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing&nbsp;</li> <li>Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan</li> <li>Manage inbound billing requests (such as processing renewals and changing payment term/method)&nbsp;</li> <li>Close targeted outbound account renewals&nbsp;</li> <li>Qualify and handle inbound sales requests&nbsp;</li> <li>Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products&nbsp;</li> </ul> <h4><strong>We’d love to hear from you if you have:</strong></h4> <ul> <li>Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma&nbsp;</li> <li>Strong technical aptitude with ability to learn new products, processes, and policies as we go&nbsp;</li> <li>Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)</li> <li>Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navi