Artech L.L.C.
Bangalore, IN · On-site · Full-time
International Voice Process
Posted 1 month ago
- Location
- Bangalore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Detailed JD Working Hours : Shift will be in any of United States of America time zones Working days : Open to work in rotating work week if required (Mon-Fri, Tue-Sat, Wed-Sun) Overall, Purpose of Job Provide high quality Tier 2 Client Support to Clients with complete focus on 100% issue resolution and 100% client satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escala…
Requirements
- Tier 2 client support experience
- High-quality issue resolution focus
- Ability to work US time zone shifts
- Comfort handling inbound calls, emails, and chats
- Adherence to escalation and support procedures
Skills
- customer support
- inbound calls
- email support
- chat support
- issue resolution
- process adherence
- client onboarding support
About the company
Artech L.L.C.
Posted via Adzuna
How to apply
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