Praemium Limited
Melbourne, AU · On-site · Full-time
Investment Platform Support Analyst
Posted 28 days ago
- Location
- Melbourne, AU
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
The Role Due to an internal promotion, we are seeking an Investment Platform Support Analyst to join our Client Experience team. You will be the first point of contact for advisers and wealth managers using our Scope & Spectrum platform offerings. In the role, you’ll handle a diverse range of queries – balancing calls, live chats and email tickets within agreed SLAs. Typical support involves: Navigation support, assisting client utilise key features. Support with platform capabilities like tax …