- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Job Title: ISG Technical Lead Pune Job Description The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Essential Functions/Core Responsibilities Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Assists in driving metrics of the team Monitor closure of service levels regularly. Ensure prompt escalations to Team Captain. Supervise team in the absence of the Team Captain. Monitor p…
Requirements
- Ability to provide floor support
- Experience as subject matter expert
- Coaching and feedback capability
- Ability to monitor service levels
- Escalation handling
Skills
- floor support
- coaching
- feedback
- service level monitoring
- escalation management
- team supervision
- subject matter expertise
- metrics tracking
About the company
Concentrix
Posted via Adzuna
How to apply
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