IT Administrator

Your mission You'll be the first dedicated IT Administrator at Cosuno and the go-to person for all things IT for our 100-person team. From setting up laptops for new joiners to managing accounts and access in our SaaS tooling stack, you'll make sure everyone at Cosuno can simply sit down and work. Today, IT support is handled on the side by our tech leadership. Your job is to take it over, put simple and reliable processes around it, and give our team an IT experience that just works. What you'll do Device management Set up, maintain, repair, and replace laptops (Mac and Windows) for the whole company Manage our device fleet through JumpCloud (MDM): enrollment, updates, configuration profiles, and security baselines Keep our hardware inventory accurate and manage the lifecycle from purchase to secure disposal Onboarding & offboarding Run the IT side of joiner/mover/leaver processes: accounts, hardware, access rights, all ready on day one and cleanly removed on the last day Continuously improve and automate these processes so they scale with the company Accounts & SaaS administration Administer user accounts, groups, and SSO across our SaaS stack (Google Workspace, Slack, Notion, and more) Execute access requests and support periodic access reviews together with our Security team IT support Be the first point of contact for IT questions and problems, in the office and remotely Troubleshoot hardware, software, accounts, and connectivity issues, and document solutions so they're reusable Support office IT: meeting room equipment, printers, WiFi, and event tech when needed How we work Ownership from day one: IT support is yours. You decide how to organize it, with the backing of our CTO and Security team. Structure over firefighting: We'd rather you fix a problem once and automate or document it than fix it ten times. Building simple, self-service processes is part of the job. AI as a daily tool: We use AI tools like Claude across the company, including in IT. Whether it's drafting documentation, writing a small script, or troubleshooting an unusual error, we expect you to use AI actively to work faster and smarter. Close to Security: You'll work hand in hand with our Security & Compliance function. They define policies for devices and access; you put them into practice. Your profile You'll be a great fit if you have: Fluent German and English. You'll support colleagues in both languages every day. Hands-on experience in IT support or IT administration , ideally in a company running on Macs and SaaS tools Experience with an MDM and/or identity provider (JumpCloud, Jamf, Kandji, Okta, Google Workspace, or similar), or the demonstrated ability to learn tools like these quickly A service mindset. You're friendly, responsive, and patient, and you take pride in colleagues being unblocked quickly. A structured way of working. You keep track of open tickets, document what you do, and follow through. Comfort with light scripting or automation (sh