IT Operations Analyst

Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. Where does this role fit in? Build, operate and continually improve the technology platform that lets every UpGuardian work securely, efficiently and with minimal friction. You’ll own the lifecycle of our corporate technology end to end: identity, endpoints, SaaS and the service practices that hold them together. You’ll automate the repetitive parts, instrument the rest, and make security a property of how systems are built rather than a task someone remembers to do. This is an engineering role, not a ticket queue. If you see the same request three times and your first thought is “why is a human still doing this?” - you’ll fit. Security is an outcome of excellent operational engineering here, not the primary function of the role. What will you do? Platform, identity and fleet Google Workspace, Okta (or equivalent IdP), and MDM (Kandji, Jamf or similar) across a mostly macOS and ChromeOS fleet You’ll own SaaS administration and lifecycle, asset management, endpoint standards and compliance, and the joiner–mover–leaver process end to end Zero Trust and secure access Operate and continually improve our Cloudflare Zero Trust environment across ZTNA, Secure Web Gateway, DNS filtering, tunnels and identity and device aware access policies You’ll help move us away from traditional network trust, maintain secure access to internal applications and services, troubleshoot access and connectivity issues, and make sure security controls don’t create unnecessary friction for employees Automation and internal tooling Automation is the default approach, not a stretch goal. If a task happens more than twice, it’s a candidate for code You’ll work with REST APIs, Python, Apps Script, Terraform, n8n and AI assisted workflows to build internal tooling that removes work rather than making it faster to do by hand Service operations Incident, problem and change management. Service catalogue, knowledge base, service metrics, capacity planning and operational readiness You’ll define these practices where they don’t exist yet and improve the ones that do Reliability and continuous improvement Zero touch provisioning, endpoint compliance, fleet health, monitoring, reporting, SaaS governance and self service. Making internal platforms boringly reliable is the goal Security, embedded Deploy and maintain