IT Ops Engineer

<div class="content-intro"><h2>About Vercel:</h2> <p><span data-sheets-root="1">Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.</span></p> <p><span data-sheets-root="1">For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.</span></p> <p><span data-sheets-root="1">Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.</span></p> <p><span data-sheets-root="1">We are building the platform for that future, trusted by companies like&nbsp;<strong>OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide</strong>. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.</span></p></div><h2>About the Role:</h2> <p>This role is <strong>onsite in our SF location (5x a week) </strong>to effectively collaborate with our team and support our office's IT needs.&nbsp;</p> <p data-start="0" data-end="388">Vercel is growing quickly, and so is the demand on our IT team. We’re looking for an IT Operations Engineer to help support and scale the day-to-day technology experience for our San Francisco office. You’ll be the go-to person for IT support, troubleshooting hardware, software, networking, AV, onboarding, and access-related issues while helping ensure employees can do their best work.</p> <p data-start="390" data-end="713">Beyond day-to-day support, you’ll contribute to broader IT initiatives and operational improvements that impact both local and global teams. We’re looking for someone who thrives in fast-paced environments, takes ownership, enjoys solving problems, and is excited to help build scalable IT experiences as the company grows.</p> <p data-start="715" data-end="948">AI fluency is a core expectation at Vercel. We expect AI tools to be part of your daily workflow, whether that’s automating tasks, writing scripts, drafting documentation, troubleshooting issues, or improving operational efficiency.</p> <p><strong>What You Will Do:</strong></p> <ul> <li>Serve as the first point of contact for in-office and remote staff on all IT-related issues.&nbsp;</li> <li>Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.</li> <li>Actively use AI tools to triage requests, draft documentat