IT Support Specialist

<p>Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.</p> <p>Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You'll be the first line of support for employees, resolving tickets through our help desk using state of the art, AI powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You'll partner closely with our Workplace Experience team for on site builds or modifications. This is a role for someone who's energized by variety and has a desire to help create valuable experiences for Webflow employees.</p> <h2><strong>About the role:</strong></h2> <ul> <li>Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office)</li> <li>Full-time</li> <li>Permanent, full-time employee (this is not a contractor position)</li> </ul> <ul> <li>Application Information:</li> <ul> <li>Application deadline: applications accepted on an ongoing basis until position is closed and filled</li> <li>This posting is for a new position<br><br></li> </ul> <li>Reporting to the Senior Director, Information Technology</li> </ul> <p>As an <strong>IT Support Specialist</strong>, you’ll …</p> <ul> <li>Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently</li> <li>Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base&nbsp;</li> <li>Own audio visual setup at the office&nbsp;</li> <li>Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology</li> <li>Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space</li> <li>Serve as a backup resource for IT onboarding support during new hire cohorts, as needed</li> <li>Provide local support for our Argentina based workforce</li> <li>Maintain hardware and software inventory, where necessary</li> <li>Escalate complex issues to the right internal teams and follow through to resolution</li> </ul> <h2><strong>About you:</strong></h2> <p><strong>Requiriments</strong></p> <ul> <li>2-4 years of hands-on experience with help desk ticketing systems</li> <li>Skilled in using AI-powered tools