Humana
Helena, US · On-site · Full-time
Journey Mapping Lead
₹94.5L – ₹94.5LPosted 1 month ago
- Location
- Helena, US
- Work mode
- On-site
- Employment
- Full-time
- Salary
- ₹94.5L – ₹94.5L
- Experience
- Lead
Become a part of our caring community The Journey Mapping Lead oversees and optimizes the member and associate experience across all Medicaid technologies and touchpoints. Reporting to the Service Design Principal, you will focus on understanding Medicaid members and associate behavior, mapping their journeys, and implementing strategies to enhance satisfaction, increase loyalty, and help us reduce unnecessary administrative expense. You will collaborate with cross-functional teams to provide a…
Humana
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