(Junior) CS Operations Manager- Complaints Management (m/f/d)

<div class="content-intro"><p class="sc-gEkIjz cjtSrT MuiTypography-root MuiTypography-body1 sc-hoLEA">Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the&nbsp;<strong>FinTech</strong> connects consumers with banks in the EU, the UK and the US. This gives consumers <strong>better interest rates</strong> and banks a <strong>diversified form of refinancing</strong>. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.</p> <p class="sc-gEkIjz cjtSrT MuiTypography-root MuiTypography-body1 sc-hoLEA">Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from&nbsp;<strong>more than one million investors</strong> which have accrued over 5 billion euros in returns.</p></div><p><span style="color: rgb(0, 0, 0);"><strong>Team</strong></span></p> <p>We are looking for a dedicated and competent professional to strengthen our team in the area of Solution Management EU, Customer Service. In this role, you will take on complaint handling, primarily for our German-speaking markets. Do you have a knack for de-escalation, work in a structured manner, and keep an overview even in challenging situations? If you want to drive complex cases forward in a solution-oriented manner and enjoy a constructive error culture, we look forward to receiving your application!</p> <p><strong>Your Responsibilities</strong></p> <ul> <li data-path-to-node="2,0,0"><strong data-path-to-node="2,0,0" data-index-in-node="0">Complaint Management:</strong> You will handle customer complaints independently and on time. In doing so, you act in a solution-oriented and professional manner to ensure customer satisfaction even in difficult cases and a high-frequency environment.</li> <li><strong data-path-to-node="2,1,0" data-index-in-node="0">Root Cause Analysis &amp; Optimization:</strong> You systematically analyze the reasons for complaints in order to identify operational weaknesses and initiate sustainable process improvements.</li> <li data-path-to-node="2,2,0"><strong data-path-to-node="2,2,0" data-index-in-node="0">Solution Orientation:</strong> You make well-founded decisions regarding goodwill arrangements within defined guidelines to achieve a fast and satisfactory solution for our customers.</li> <li data-path-to-node="2,3,0"><strong data-path-to-node="2,3,0" data-index-in-node="0">Quality Communication:</strong> You craft clear, empathetic, and comprehensive responses to complaints and en