Junior Customer Service Specialist (multilingual, fixed-term contract)

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you. Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization. We are looking for Junior Customer Service Specialists where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. This is your chance to join a global organization where you will make a direct impact on customer satisfaction while developing valuable experience in an international environment. Please note that this is a temporary contract from October 14th, 2026, until February 28th, 2027. Remote work is possible from Poland About the Job Your responsibilities include, but are not limited to: Deliver high quality service by e-mail, phone, or chat Nurture customer relationships by understanding the customer needs and resolving their queries Prepare to support the customer inquiries by studying products and policies and processes Improve the quality of service with submissions to improve processes and services yet to be implemented Follow-up with customers on issue resolution status Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation) Act as a customer advocate in the organization while interacting with other internal departments About You We are looking for a unique and amazing talent, who brings along the following: Fluency in English and one of the following languages: Dutch, French, German, Italian, Spanish, Portuguese or Greek (minimum B2 level) Fast learner with strong customer service focus High degree of accuracy and attention to details Strong communication and cooperation skills Strong cultural awareness Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have A comprehensive understanding of the local culture of supported countries - nice to have Work experience in a virtual, multi-national set up - nice to have Knowledge of eCommerce business – nice to have What We Offer You can expect a range of benefits, including: Learning and career development programs to help you grow A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters Hybrid and flexible work options to support your work-life balance Paid volunteering leave to support causes that matter to you Exclusive employee discounts on Swarovski products Private medical coverage Life insurance MyBene