Junior Customer Success Manager

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets. Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe. Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging. Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers. What you will be doing: Managing clients on all levels: technical, business, and product and help them succeed in their goals. Managing and growing relationship with Key Client (stakeholders). Identifying opportunities and potential challenges. Providing clients with training and webinars. Introducing clients to the new features and handling new feature releases. Providing client feedback internally. Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative. About you: Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres. Basic understanding of KYC will be a big plus. Proficiency in Google Sheets / MS Excel. Strong analytical skills and proactive approach. What We Offer: Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours. True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team. Compensation. We offer fair, transparent pay benchmarked against the market, a performance-based bonus of up to 20% of base salary, plus uncapped upsell and cross-sell bonuses. Retirement, Secured. 401(k) Retirement Plan with a 4% company match and immediate vesting, helping you invest in your long-term financial future with confidence. Comprehensive Company Time Off. Enjoy a strong balance of rest and flexibility with company-wide 20 days of vacation, 10 flexible day-offs for local holidays or personal needs, and 7 sick days. To help you truly recharge, Sumsub offers a winter break from December 24–26 and December 31–January 3, plus an extra day off for your birthday. Health Insurance, Covered. Comprehensive medical, dental, and vision coverage from day one, giving you peace of mind and protection. Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting