Knowledge Program Manager

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://www.instacart.careers/flex-first" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&amp;source=gmail&amp;ust=1651869232122000&amp;usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h2>Why this role is on the menu</h2> <p>The Customer Experience (CX) organization at Instacart is focused on making every interaction effortless, empathetic, and effective for our customers, shoppers, and partners. Our Knowledge team, spanning Knowledge Strategy, Content Operations, and Learning &amp; Development, designs the programs, processes, and content that enable CX teams to deliver consistently excellent support at scale.</p> <p>We are looking for a <strong>Knowledge Program Manager</strong> who will support the planning, coordination, and execution of programs across our unified Knowledge function. In this role, you will work alongside Program Managers and cross-functional stakeholders like CX Leaders, Operations, Quality, and Vendors to keep programs moving, track deliverables, manage intake and prioritization workflows, and ensure cross-functional partners stay aligned. You will thrive in this role if you are highly organized, comfortable in a fast-moving environment, and energized by connecting the dots between multiple workstreams to drive progress on things that matter.</p> <p>&nbsp;</p> <h2>What you'll cook up in your first year</h2> <ul> <li>Support the end-to-end execution of knowledge and learni