American Express Global Business Travel
Gurgaon, IN · On-site · Full-time
Lead Analyst 1
Posted 1 month ago
- Location
- Gurgaon, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
What You'll Do on a Typical Day : This role is to ensure effective workforce management solutions to enable the company to achieve its business objectives in the most efficient and cost effective without impacting SLAs. As a prime focus towards improving contact center efficiency across the global this role with conceptualize, strategize and manage initiatives by delivering analysis that could improve efficiency without impacting SLAs. Also, should be able to produce reports to demonstrate from…