De Lacy Executive Recruitment North America
Canada, CA · On-site · Full-time
Lead Customer Care Manager for High-Impact Experience Strategies
Posted 26 days ago
- Location
- Canada, CA
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
Elevate customer experiences as a Senior Manager in Customer Care. Spearhead retention initiatives and lead a high-performing team to achieve outstanding CSAT and NPS metrics. This leadership role focuses on enhancing customer satisfaction and driving retention strategies within a dynamic childcare catering environment. You'll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functional…
De Lacy Executive Recruitment North America
Posted via Adzuna
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