Lead Customer Service Representative at WNS | Rozgoo | Rozgoo

WNS

India, IN · On-site · Full-time

Lead Customer Service Representative

Posted 24 days ago

Location: India, IN
Work mode: On-site
Employment: Full-time
Experience: Lead · 3–7 yrs
Education: bachelor's

About the role

© 2026 Rozgoo

As a Subject Matter Expert SME for the Customer Service Contact Center you will play a crucial role in ensuring the efficient and effective operation of the contact center You will be responsible for providing expert guidance support and training to customer service representatives CSRs to enhance their performance and deliver exceptional customer service Your expertise in the company aposs products services and customer service processes will be essential in driving customer satisfaction and a…

Requirements

experience in customer service
subject matter expert in contact center processes
strong communication skills
bachelor's degree or equivalent

Skills

customer service
training and development
contact center operations
subject matter expert
performance management
customer satisfaction
communication skills

About the company

WNS

Posted via Adzuna

How to apply

Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated today.

WNS

Lead Customer Service Representative