Lead Forward Deployed Engineer

<p>Lead Forward Deployed Engineers (FDE) are the most senior technical leaders in the FDE organization. They own the overall technical strategy for the FDE domain, not just individual engagements, and are accountable for how the entire function operates, scales, and improves over time. They set direction across multiple concurrent engagements, teams, and quarters, and are the technical voice the organization relies on when stakes, ambiguity, or cross-functional complexity are highest. This role sits at the intersection of technical depth, organizational strategy, and people leadership, setting the technical bar for the function, shaping how Product and Engineering prioritize based on field reality, and developing the next generation of Staff-level FDEs.</p> <p>We are looking to speak to candidates who are based in New York City for our hybrid working model.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Own the FDE organization's overall engagement strategy, serving as the primary technical escalation point across the portfolio for the highest-risk, highest-visibility, and most ambiguous situations</li> <li>Act as the trusted technical counterpart to customer executives and internal VP/executive stakeholders on strategic bets, major risks, and cross-portfolio tradeoffs</li> <li>Set the technical architecture standards and design principles that govern how the FDE domain builds customer-facing solutions and platform capabilities, turning organization-level ambiguity into coherent multi-quarter technical strategy</li> <li>Stay hands-on where it matters most, writing and reviewing code and personally unblocking the hardest technical failures to keep the organization's technical bar grounded in reality</li> <li>Own the translation of field-wide patterns into the FDE domain's long-term technical vision, representing that vision to Product and Engineering executive leadership and defending multi-quarter roadmap tradeoffs</li> <li>Own the technical growth and career development of FDEs through mentorship, coaching, and calibration of the org's technical bar, and play a lead role in hiring and leveling decisions</li> <li>Serve as the final point of technical judgment when the team is deadlocked, and represent the FDE function in executive and cross-org planning forums</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>10+ years of relevant engineering experience, including a demonstrated track record of hands-on technical leadership in production systems and complex enterprise environments</li> <li>Demonstrated success setting technical strategy and direction at an organizational level, shaping how an entire function operates rather than leading initiatives within a single team</li> <li>Proven experience designing and d