Lead, Production & Collaboration Technology

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>At Klaviyo, we’re Built Different: a company of builders who take ownership, operate with candor, and believe we’re 1% done. That mindset shapes how we think about the experiences and technology that help Klaviyos connect, communicate, and do their best work.</p> <p>We’re seeking a <strong>Production &amp; Collaboration Technology Lead</strong> to own the strategy, delivery, and technology experiences that power how Klaviyos connect, collaborate, and come together globally. This is a role for someone who sees what needs to be better and takes ownership of making it happen. You won’t wait for a roadmap to be handed to you. You’ll understand where we are today, define where we need to go, and drive the work to get us there.</p> <p>This is a highly hands-on role with global scope. The ideal candidate is equal parts technical operator, project owner, and experience builder: someone who can set the vision and standards for the function, lead complex initiatives from concept through launch, and personally jump into the work when needed. You’ll work through a network of partners across our global offices, providing technical direction and building the systems and standards that enable great experiences wherever Klaviyos work.</p> <h3><strong>How You’ll Make a Difference</strong></h3> <ul> <li>Own the global strategy and roadmap for production, audiovisual systems, conference rooms, collaboration technology, digital signage, and related infrastructure, while remaining hands-on in the design, implementation, and support of those environments.</li> <li>Personally lead and execute high-profile productions and technical experiences when needed, including executive meetings, town halls, broadcasts, internal events, and hybrid experiences.</li> <li>Own complex AV and collaboration technology projects end to end, from requirements gathering and technical design through project planning, vendor selection, implementation, testing, launch, and ongoing optimization.</li> <li>Lead the AV and collaboration technology workstream for new workplaces, renovations, studios, and major infrastructure projects, coordinating internal stakeholders, integrators, vendors, timelines, budgets, and technical delivery from concept through handoff.</li> <li>Ensure Klaviyo’s collaboration technology environment is intuitive, reliable, scalable, and built around how Klaviyos actually work.</li> <li>Set global technical standards and provide direction to local partners supporting production and collaboration technology in other Klaviyo locations, creating consistency across our workplaces.</li> <li>Partner with Communications, Workplace Experience, Events, executive leadership, IT, Networking, Security, and other teams to align technology investments and experiences with company priorities.</li> <li>Own production and collaboration technology budgets, vendor strategy, equipment lifecycle planning, and major technology investments.</li> <li>Establish clear operating standards, service expectations, metrics, and accountability across the function.</li> <li>Use operational data, incident trends, production retrospectives, and employee feedback to identify opportunities and continuously improve the experience.</li> <li>Build scalable systems, playbooks, standards, and processes that enable local teams to deliver a consistent experience and make excellent execution repeatable.</li> <li>Create clarity around priorities and resource allocation, particularly when production demands, technical issues, and project work compete for attention.</li> <li>Serve as the senior escalation point for critical production and collaboration technology issues, including jumping directly into t