Learning & Instruction Lead, Academy

About the Team OpenAI Academy helps people develop the skills and judgment to use AI effectively in their work and communities. We deliver practical learning through workshops, online resources, and partners who train others. Our audiences include small businesses, nonprofits, educators, workforce organizations, and people learning to use AI for the first time. The Academy team works closely with Customer Education and Technical Success to bring accurate product knowledge and strong instructional practices into community learning. This role will connect Academy’s audience needs with the training content, product expertise, and enablement practices across those teams. About the Role We’re looking for a Learning & Instruction Lead to own the design, delivery, and ongoing improvement of Academy’s learning programs. You will lead priority workshops, build live and self-paced curriculum, and develop the training, assessments, and credentials that prepare community trainers and advisors to support others. This role combines exceptional live instruction with hands-on learning design and program ownership. You will connect Academy’s audience needs with shared content, competency frameworks, and credentialing standards across Customer Education, Technical Success, and other education teams. You will create polished materials yourself and lead work with external learning partners, taking programs from an initial learning objective through launch and ongoing updates. In this role, you will: Define competencies and learning paths for priority Academy audiences and community trainer and advisor roles. Map existing content to those needs, identify gaps, and establish clear evidence of product proficiency and readiness to teach or advise others. Lead in-person and virtual workshops, hands-on labs, and priority Jams; adapt your instruction to different levels of experience and troubleshoot live questions and demos. Create polished, ready-to-deliver curriculum, presentations, interactive learning experiences, and facilitator and participant resources. Use AI directly in the design and production workflow to prototype, build, test, and refine training materials. Evaluate new capabilities quickly and turn useful advances into better learning experiences, with careful review for accuracy, accessibility, and reliability. Partner with Customer Education and Technical Success to adapt shared resources for Academy audiences and keep programs current as products and learner needs change. Test demos and activities in the accounts and environments learners will use, including access, feature availability, timing, privacy, and appropriate verification of AI outputs. Own training and credential requirements for community trainers and advisors, aligned with shared OpenAI frameworks and Academy audience needs. Lead the development of assessments and credentials with internal experts and external learning partners, setting clear standards for quality and evidence of learning. Prepare and coach instructors and mentors through train-the-trainer sessions, practice, and reusable guidance. Partner with Academy program and partnerships colleagues to scope learning experiences that fit the audience, available staffing, and delivery capacity. Manage external learning partners and coordinate internal contributors to develop, launch, and improve Academy programs. Own priorities, quality, and the overall learner experience. Use learner work, feedback, and recurring product friction to improve programs and inform relevant internal teams. You might thrive in this role if you: Have a track record of designing and delivering practical adult learning, customer education, technical enablement, or workforce training. Have taken a learning program from design through launch and ongoing operation, coordinating content, assessments, learner access, and external contributors. Are an exceptional live instructor with a track record of leading engaging, hands-on sessions, explaining complex ideas clearly, reading the room, and adapting in real time for beginners and experienced participants. Use ChatGPT and Codex confidently to build, test, and refine practical demonstrations and learning resources, with sound judgment about accuracy and limitations. Are an excellent learning designer who can translate an audience need into clear objectives, well-sequenced instruction, meaningful practice, and useful evidence of learning. Have a portfolio of fully polished training resources that you personally created and brought to delivery quality, combining strong writing, visual judgment, instructional design, and attention to detail. Have coached instructors or partners and can define observable standards for teaching readiness and quality. Bring the judgment to distinguish a beginner workshop from a session requiring deeper engineering expertise and involve the right specialists. Work well across content owners, product experts, program managers, and external partners,