Legal Technology & Operations Manager

About Faire

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Faire is hiring a Senior Legal Technology & Operations Manager (Contracts) to shape the next chapter of how contracting works at Faire. As the business grows, you’ll help our contracting processes grow with it.  You’ll design how agreements move from intake to signature to renewal, expand our contract lifecycle management (CLM) platform into a true system of record, and bring AI and automation into every stage.  You will also run the systems and programs that allow Legal to scale with the business with a focus on Contracts, Marketing, and Compliance.

We're looking for someone with deep familiarity across the legal technology stack and a strong track record in cross-functional program management. Success in this role requires being both a builder and an architect, pairing the ability to develop a long-term vision for world class legal operations with an operator’s willingness to drive execution and make it happen (fast).  

What you'll do

• Own, configure, administer, and continuously improve our CLM platform (Ironclad), including workflows, approval logic, reporting, and integrations with Procurement (Zip) and GTM systems (SFDC)

• In partnership with Procurement and GTM, map Faire’s end-to-end contracting lifecycle, redesign it to reduce manual work and identify areas for efficiency across intake, routing, review, approval, signature, storage, and post-signature obligations

• Build Faire’s contract data foundation, including defining the metadata model to address business needs, cleaning up the existing repository, and making contract data searchable and reportable for Legal and the business

• Track and report contracting metrics, such as volume, cycle time, bottlenecks, and self-service rates, and use them to diagnose issues and inform the roadmap

• Identify and lead AI and automation pilots across contracting, marketing, and compliance, taking each from build-vs-buy evaluation through adoption and ROI measurement

• Partner with commercial and marketing counsel to turn templates, playbooks, and fallback positions into self-service tools and guided workflows the business can use 

• Drive adoption of new processes and tools through training, documentation, and feedback loops with cross-functional partners

• Serve as a project manager for high-impact legal initiatives, scoping the work, partnering with cross-functional stakeholders to drive alignment, map timelines, and deliver on schedule 

• Generally support legal operations at Faire, which may include intake and service delivery model, project management, and technology management.

What it takes

• 5+ years of experience in legal operations, legal technology, and contract management 

• Fluency operating at the configuration layer of CLM (e.g., Ironclad) and contracts redlining tools (e.g., Ivo), including building and evolving workflows, approval logic, integrations, and reporting

• Strong working familiarity with procurement tools (e.g., Zip) and tools for managing online terms (e.g., Zendesk)

• Strong execution and project management skills, able to concurrently drive multiple work-streams and deadlines, with experience defining KRs and building dashboards a plus

• Significant experience using AI tools (e.g., Claude) and developing AI powered legal workflows 

• A builder’s mindset - when a process isn’t working, you're energized to redesign it, including diagnosing pa