Logistics Specialist, Fulfillment

Our mission at ŌURA is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We are seeking a Logistics Specialist to support day-to-day D2C and B2B order execution across our Americas fulfillment network. This role partners with the warehouse and internal teams to keep D2C fulfillment moving, protect SLAs, and solve issues that prevent orders from shipping. What You Will Do: Order Execution & Fulfillment Management Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA. Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution. Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments. Resolve ERP, WMS, and EDI fulfillment errors; maintain accurate order records and escalate recurring or time-sensitive issues. Performance & Process Improvement Track open and aging orders, on-time shipping performance, and exception trends across D2C and Commercial channels. Partner with the warehouse, Commercial, Member Care, and Systems teams to address root causes and improve SOPs, trackers, and handoffs. Launch & Testing Support Support D2C/B2B launches, new markets, commercial partnerships, product or packaging initiatives, and other cross-functional operational programs. Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows; manage test orders, defects, and signoff status. Track launch dependencies and risks, support launch-day monitoring and post-launch hypercare, and transition new workflows into steady-state SOPs. This is a remote US role with a slight preference for candidates based in San Francisco. What you'll bring 3+ years of hands-on logistics, order management, or fulfillment experience. Experience using ERP and warehouse management systems to investigate and resolve order-level issues; NetSuite experience is a plus. A track record of resolving fulfillment exceptions such as holds, backorders, shipping errors, and system or EDI failures. Demonstrated ability to solve ambiguous operational problems creatively and build scalable processes, controls, and automation from the ground up. Experience with end-to-end testing, UAT, launch readiness, or