Manager, Account Executives

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity? 

Fin is preparing for it's next phase of expansion and are hiring managers across every segment.

Fin is the leading AI agent for customer service, and we’re scaling our North America sales team to match demand. As Manager, Account Executives, you’ll lead a team of Fin AEs who win new logos and grow a portfolio of existing customers. Reporting to the Director, Sales, you’ll own the strategy, operating plan, and results for your team.

We’re looking for an experienced first-line leader who hires and develops great sellers, coaches them through complex deals, and partners across functions to build a repeatable, customer-centric sales motion. You’ll play a central role in shaping our value-led sales strategy and scaling the NAMER sales engine alongside our Salesforce counterparts.

This is a builder’s role. The market is moving fast, the playbook is still being written, and we need a leader who is innovative, agile, and resilient.

What will I be doing? 

Sales strategy and planning

• Own both new logo and expansion targets for your territory.

• Turn company goals into a team plan that delivers predictable, repeatable performance.

• Own pipeline generation, quality, and hygiene, and forecast accurately.

• Build new sales motions where needed to capture market or segment opportunities.

• Set clear performance expectations and KPIs for your team.

Deal and account leadership

• Act as executive sponsor on the largest deals in your pipeline, and get hands-on when it counts.

• Coach sellers to close six- and seven-figure opportunities, which exist in every segment.

• Own executive relationships in top accounts and ensure customers realize value after the sale.

• Stay close to customer needs, competitors, and market trends.

Hiring and team development

• Recruit, onboard, and retain top sales talent.

• Coach through regular deal reviews, call feedback, and development plans.

• Build a culture of accountability, curiosity, and high performance.

Cross-functional collaboration

• Partner with the Salesforce core sales organization to identify accounts and territories for your team, and advocate for Fin as a strong fit within the portfolio.

• Work with SDR, Enablement, Marketing, Solutions Engineering, and Forward Deployed Engineering to drive pipeline and improve the sales process.

Reporting and analytics

• Report regularly to senior leadership on team performance, pipeline, and market conditions.

• Use data to recommend changes that improve performance and hit growth targets.

What skills do I need? 

• 5+ years in a quota-carrying new business role with a record of overachievement, including complex deals involving procurement, legal, and security (must have 6 figure closing experience) .

• 3+ years of people management experience leading quota-carrying sellers.

• A track record of, and passion for, hiring, coaching, and developing t