Manager, Account Management

<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <p><span style="font-weight: 400;"><strong>Manager, Account Managem</strong><strong>ent </strong></span></p> <p>We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role as part of the Commercial Engine at Adyen, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.</p> <p><strong>What you’ll do</strong></p> <p>As the Manager, Account Management, your role and some of your responsibilities will include:</p> <ul> <li>Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement.</li> <li>When needed, get involved in operational tasks, help build C-level relationships, and support the team in merchant escalation calls or critical negotiations.</li> <li>Hire, develop and retain diverse talent to support our commercial and strategic ambitions.</li> <li>Co-define and monitor Commercial OKRs achievement every year on a team and individual level.&nbsp; Report on performance and metrics at an executive level.</li> <li>Collaborate cross-functionally to communicate Singapore merchant needs and feedback to HQ, impacting Adyen’s product innovation and development, and delivering merchant projects.</li> <li>Drive initiatives and projects together with other AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools&nbsp; and "Account Management at scale” to achieve higher productivity and increased customer satisfaction.</li>