Manager, Customer Enablement (Tokyo, Japan)

<div class="content-intro"><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p></div><p>Our team of Customer Experience Managers (CEMs) work closely with some of Figma’s largest customers to drive engagement, adoption, and value realization. Now, we’re looking for an experienced and passionate leader to help scale this function in Japan.</p> <p>As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with select Mid-Market, Enterprise, and Strategic customers. You’ll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Figma’s Customer Experience organization. We're seeking someone who has helped scale post-sales functions in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform.</p> <p>If you’re energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we’d love to hear from you.</p> <p>This is a full time role based out of our Tokyo hub.</p> <h4>What you’ll do at Figma:</h4> <ul> <li>Lead, manage, and grow a team of high-performing CEMs</li> <li>Set clear goals and expectations, provide mentorship and coaching, and support career development</li> <li>Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded</li> <li>Ensure the team is delivering exceptional value and experience across our enterprise customer base</li> <li>Regularly engage directly with customers and act as an escalation point when required<em> </em>(while this is a leadership role, we expect this role to include strong player-coach dynamics)</li> </ul> <div class="section page-centered"> <h4>We'd love to hear from you if you have:</h4> <ul> <li>3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function</li> <li>5+ years of total experience in customer-facing roles within high-growth SaaS companies</li> <li>A customer-first mindset with strong strategic thinking and execution capabilities</li> <li>A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful,