Manager, Customer Success Management

<p>MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of its most exciting phases.</p> <p>You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.</p> <p>We are looking to speak to candidates who are based in Italy, Milan or Rome for our hybrid working model.</p> <h3>We’re looking for someone with</h3> <ul> <li>Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority</li> <li>A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes</li> <li>A mind for technology; We’ll teach you all about MongoDB and databases, but our users and products are inherently technical; You should be too</li> <li>Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required</li> <li>High organization in your workflows; To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management</li> <li>You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; We’re still growing and learning and will look to you to help us establish and evolve processes</li> <li>A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization and the market</li> <li>You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds</li> <li>An adaptive mentality; You love an ever-changing environment where you are constantly improving yourself, the team and your processes</li> <li>Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally</li> <li>A Bachelor's degree combined with 3-4 years of management experience, preferably in a customer success or account management