Manager, Escalation, Contact Center at United Overseas Bank | Rozgoo | Rozgoo

United Overseas Bank

Singapore, SG · On-site · Full-time

Manager, Escalation, Contact Center

Posted 10 days ago

Location: Singapore, SG
Work mode: On-site
Employment: Full-time
Experience: Lead · 5+ yrs
Education: bachelor's

About the role

© 2026 Rozgoo

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Ente…

Requirements

Bachelor's degree
5+ years in contact center or customer service
Experience managing escalations
Strong leadership and problem-solving skills
Knowledge of banking operations preferred
Excellent communication abilities

Skills

escalation management
contact center operations
customer service
team leadership
conflict resolution
performance monitoring
asean banking
crm software
data analysis
quality assurance

Benefits

PF
Health Insurance
Paid Leaves
Bonus & Incentives

About the company

United Overseas Bank

Posted via Adzuna

How to apply

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United Overseas Bank

Manager, Escalation, Contact Center