Role Overview: This position leads a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q), handling critical VP, SVP, and CEO-level Executive Escalations (EE) for Amazon's Fraud and Abuse Prevention (FnAP), Community Risk (CR), Perfect Order Experience (POE), and Muti-functional Escalations (MPE) vectors. Their team of 7 specialized Risk Managers manages 300 high-priority cases annually, overseeing $1.1B in listings and serving 220,000 global customers, s…
Requirements
risk management leadership experience
experience handling escalations and high-priority cases
experience in quality assurance or fraud prevention
Skills
risk management
fraud and abuse prevention
escalation management
quality assurance
case management
program leadership
community risk management
process improvement
root cause analysis
executive stakeholder management
metrics and kpis
About the company
ADCI - Karnataka - A66
Posted via Adzuna
How to apply
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