Manager, Payment Operations

<div class="content-intro"><p><strong>Why join us</strong></p> <p>Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.</p> <p>Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.</p></div><p><span style="font-size: 12pt;"><strong>Operations</strong></span></p> <p><span style="font-size: 12pt;">Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.</span></p> <p><span style="font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <p><span style="font-size: 12pt;">Account Servicing owns what happens to a Brex account after it's live: money applied against statement balances, billing terms changed, auto-pay kept working, points debited and granted, credit performance reported to the bureaus, and accounts closed cleanly.&nbsp;</span></p> <p><span style="font-size: 12pt;">We're hiring a manager to run that portfolio. You'll inherit a team with deep subject-matter expertise in specific queues, a set of in-flight migrations from other teams, and a real automation opportunity across the highest-volume work. The mandate is to hold the SLA and accuracy bar while systematically shrinking the manual surface area in a quickly growing environment.</span></p> <p><span style="font-size: 12pt;"><strong>Payment application and wires.</strong> Wires applied against statement balances, including unmatched, partial, a