Manager, Sales Development

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity? 

Our Sales Development organization is at the heart of Fin’s growth, serving as both our revenue engine and our talent pipeline. We identify and engage new customers across every segment, from Small Business to Enterprise, throughout EMEA, guiding them through the early stages of the sales process. The team is also the foundation for future careers across our Go-to-Market organization.

At Fin, we’re customer-obsessed. We help businesses deliver exceptional customer experiences by combining the best of human expertise and AI, and we bring that same mindset to how we sell: working hard, working smart, and using data and innovation to keep raising the bar.

As Sales Development Manager, you’ll shape the next generation of sales talent, influence how we scale across EMEA, and play a central role in building one of the industry’s leading AI-powered Sales Development organizations. If you love seeing people grow, and you’re excited by what AI makes possible in sales, this is a role where you’ll have real impact.

What will I be doing? 

• We’re hiring a Sales Development Manager, EMEA to develop our team of Inbound SDRs supporting the GTM Sales organization across the region. You’ll build, coach, and develop a high-performing team that turns inbound interest into qualified, high-quality pipeline.

• We are looking for a leader with proven sales experience and a strong curiosity for AI technologies, someone who can thrive in a complex and rapidly evolving environment. You will be responsible for hiring, onboarding, and coaching SDRs, establishing repeatable processes that generate high-quality pipeline and revenue, and fostering a collaborative and high-performance culture.

• Collaboration will be at the heart of your success. You will work closely with sales executives, marketing, and operations to craft and execute tailored strategies that move the business forward. By taking a data-centric approach to decision-making, you will ensure accurate forecasting, effective team management, and a healthy pipeline that empowers our sales teams to succeed.

What skills do I need? 

• People management experience in SaaS (2+ years preferred), with a passion for mentoring and developing others.

• 2+ years of B2B software closing experience with a consistent track record of achieving quota.

• Experience with inbound teams that engage prospects through a personalized, multi-channel, value-led approach.

• Excellent analytical skills: you’re comfortable interpreting metrics and turning them into insight and action.

• Strong operational rigor around activity metrics, conversion rates, pipeline quality, and execution consistency.

• A track record of navigating complex internal ecosystems and building strong cross-functional partnerships.

• Ability to translate market feedback and customer insights into input for the broader GTM organization.

• Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.

• AI fluency and a passion for applying emerging technology to sales.

We know that not everyone will tick every box. If this role excites you and you bring most of what’s listed here, we’d love to hear from you.

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