Manager, Sales Strategy & Operations

<div class="content-intro"><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.</p> <p>We're building a more trustworthy Internet. Come join us.</p></div><p><strong>Manager, Sales Strategy &amp; Operations&nbsp;</strong></p> <p>The Manager, Sales Strategy &amp; Operations will be part of Fastly’s Global Sales Operations team, responsible for managing the India-based Sales Operations teams we are building out in Pune, India. This role will be a key contributor to the Sales Strategy &amp; Operations team, reporting to the Sr. Director, Global Sales Strategy &amp; Operations, based out of the U.S.&nbsp;&nbsp;</p> <p>This role will collaborate closely with the Sr. Director of Sales Strategy &amp; Operations to hire and build out our India-based Sales Operations team including: Tier 1 Sales Support, Process Analysis, and Sales Analytics. They will be responsible for managing the day-to-day activities of the India-based team, while also managing key projects of their own.</p> <p>This role will also engage with cross-functional teams across Tier 1 Sales Support, Field, Channel, Sales Engineering, and Client Services operations, and IT Business Systems teams, to ensure the India-based team delivers against expected support-levels and outcomes for the various roles within the team.&nbsp;</p> <p>The perfect candidate for this role will have a solid understanding of Sales as a business function, with a minimum 5 years experience in Sales operations in high-tech or SaaS based companies. They will also have prior management experience, specifically in Sales Operations, as well as experience in building out India-based teams as part of a U.S. based organization.&nbsp;</p> <p><strong>What You'll Do:</strong></p> <ul> <li>Responsible for hiring and building out Sales Operations team in Pune, India, partnering closely with the Sr. Director, Global Sales Strategy &amp; Operations</li> <li>Manage day-to-day activities of the India-based Sales Operations team, whose roles can span from Tier 1 sales support, process analysis, to sales analytics</li> <li>Responsible for also managing projects and tasks at their individual level including:&nbsp;</li> <ul> <li>Define and manage the GTM data and dashboard intake process, as well as build dashboards and analysis, partnering closely with the global data analytics and engineering team</li> <li>Identify and manage areas for process optimization and documentation, by applying process frameworks and best practices, working closely with Sales Operations and Business Systems teams</li> <li>Support Tier 1 sales support related projects and documentation, in alignment with Manager, Sales Support &amp; Systems who manages the Tier 1 sales support team.</li> </ul> </ul> <p><strong>What We're Looking For:&nbsp;</strong></p> <ul> <li>5+ years of Sales operations experience, preferably in High-Tech or Saas based companies.</li> <li>3+ years specifically in a sales operations leadership role, with experience building out India-based teams&nbsp;</li> <li>Proven ability to lead cross-functional teams and execute global projects, develop and interpret analytics, and interact effectively across all levels of a large global organization</li> <li>Excellent analytical, reporting, and business intelligence skills with ability to deliver executive-ready presentations of their findings</li> <li>Working knowledge of dashboard tools like Looker, Tableau, PowerBI.</li> <li>Working knowledge of Salesforce, Clari, and others sales tools including ZoomInfo, Outreach.</li> <li>Working knowledge of end-to-end sales process from Lead to Cash</li> <li>Experience building and using agentic-prompts to automate GTM workflows</li> <li>Strong communication and presentation skills, with ability to to present complex information in a clear and concise manner</li> <li>Proven ability to network and build strong relationships with peers and senior leaders</li> </ul> <p><strong>We’ll be super impressed if you have experience in any of these:&nb