Manager, Support Engineering (Channel Management, Inclusive… | Rozgoo | Rozgoo

Oracle

Kansas City, US · On-site · Full-time

Manager, Support Engineering (Channel Management, Inclusive Leadership)

₹88.8L – ₹88.8LPosted 23 days ago

Location: Kansas City, US
Work mode: On-site
Employment: Full-time
Salary: ₹88.8L – ₹88.8L
Experience: Lead

About the role

© 2026 Rozgoo

hackajob is collaborating with Oracle to connect them with exceptional professionals for this role. Description Manages a team on resolving incoming service requests and manages the operation of customer service delivery, serving as point of escalation for difficult customer inquiries. Monitors the Incident Management process within a team to address gaps in incident resolution. Reviews and ensures resolution of escalated service issues and proactively identifies recurring and potential issues.…

Requirements

experience managing engineering or support teams
skills in incident management
ability to handle escalations
customer service expertise

Skills

incident management
customer service
escalation management
team management
issue resolution
incident resolution process
root cause analysis
service delivery management
proactive issue identification

About the company

Oracle

Posted via Adzuna

How to apply

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Oracle

Manager, Support Engineering (Channel Management, Inclusive Leadership)

₹88.8L – ₹88.8L