Manufacturing Operations Program Manager

THE COMPANY: Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent. We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details. ROLE AND RESPONSIBILITIES: JUUL Labs is seeking a multifunctional Manufacturing Operations Program Manager to join our Global Supply Chain team. This hybrid role bridges day-to-day contract manufacturing execution with strategic, end-to-end supply chain management. The mission of this role is to ensure we build products at the right speed (time to market), right price (fully burdened cost), right capacity, and right flexibility to meet the company's growth needs. Acting as a critical operational liaison, you will oversee the complete lifecycle of new and existing products across our global supplier network. Looking for Candidate in Region who can travel to manufacturing site in Cookeville, TN as needed. Key Responsibilities Time to Market & Operational Execution Launch Optimization: Optimize product supply chains for speed to successfully meet market demand and product launch timelines. Lead Time Reduction: Work closely with product development and manufacturing teams to minimize lead times while maintaining strict quality standards. Day-to-Day Oversight: Interface daily with suppliers to manage operational execution, focusing heavily on On-Time Delivery (OTD), Overall Operational Effectiveness (OOE), and forecast execution. Cost Management & Financial Acumen Fully Burdened Cost Tracking: Manage total product supply chain costs to ensure the fully burdened price (including material, labor, overhead, and logistics) directly aligns with corporate profitability margins. Should-Cost Strategy: Partner with finance and engineering to build aggressive should-costs and clear capital expenditure forecasts. Commercial Negotiations: Negotiate with key suppliers to secure favorable pricing, tooling/equipment budgets, and business terms without compromising product quality. Capacity Planning, Flexibility & Scalability Constraint Mitigation: Evaluate production constraints and manage global manufacturing capacity to seamlessly support current volumes and future product roadmaps. Ramp & Scale Planning: Collaborate with manufacturing partners on staffing, facility foot printing, and equipment allocation to ensure infrastructure is scalable for company growth. Adaptability: Implement flexible supply chai