Medical Director, Clinical Program Design

Job Title: Medical Director, Clinical Program Design Job Location (Remote): Remote, USA About the Company Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com . About the Role We're hiring a Medical Director to own the protocols driving our virtual on-demand, urgent, and convenience care lines. You'll also lead and scale the QA program that measures their success. It's fast-moving work inside a practice built with modern, AI-powered tools. What You’ll Do Care protocols. Write, update, and refine the clinical protocols behind Wheel's care programs. Integrate them across all our partners, scale them effectively, and translate them into the logic our platform runs on. Quality Assurance. Lead Wheel's clinical QA program. Integrate AI to enable further scale, and turn its findings into feedback the network can act on. Outcomes and iteration. Develop the frameworks and procedures that track patient and clinical outcomes across these care programs, and use that data to improve care over time. Patient safety. Manage clinical patient-safety escalation protocols and active escalations, keeping Wheel's clinical standards consistent and on target. Who You Are MD or DO from an accredited institution, board-certified in Family Medicine, Internal Medicine, or Emergency Medicine. Primary care experience preferred. Substantial clinical practice experience, including virtual care or telemedicine. Prior clinical leadership experience managing teams directly in telehealth, digital health, or a high-volume virtual practice. Hands-on experience with clinical quality assurance — building, running, or auditing a QA program. Experience authoring and maintaining clinical protocols. Basic proficiency with AI tools & software You're energized by where medicine is heading — new evidence, new modalities, new models of care — and you want to help build the next version of it. You want to work closely with product and engineering as clinical tooling gets built. You reach for the data. You're at home reasoning from dashboards, cohorts, and outcomes, and you'd rather measure than guess. Active medical license in good standing in one or more states. Able to pass NCQA credentialing and Wheel's standardized background checks. Nice to have Don't let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply. Experience integrating AI or automation into clinical quality or protocol workflows. Comfort with EHR configuratio