Mid-Level Software Engineer @ Resonate CX

Mid-Level Software Engineer

About the Role

Do you thrive on solving complex problems and building technology that makes an impact? At Resonate CX, we’re redefining how organizations listen to and act on customer and employee feedback. Our enterprise CX platform leverages the latest in data, analytics, and cloud technologies to deliver insights that transform business performance.

We’re looking for a talented Mid-Level Software Engineer with 3–5 years of professional experience who is passionate about building scalable, high-performing applications. You’ll work on multi-tenant analytics services processing millions of CX data points daily and collaborate with a talented team to build technology that makes a real impact.

What You’ll Do

Design, build, and ship backend and frontend features used by enterprise customers.Take ownership of features and services from technical design through to production release.Contribute to architectural discussions and engineering standards.Write clean, maintainable, efficient, and high-quality code.Participate in code reviews and contribute to improving overall engineering quality.Work closely with Product, QA, and DevOps teams to deliver stable and maintainable solutions.Monitor, troubleshoot, and improve system performance and reliability.Collaborate with other engineers and contribute to a strong engineering culture.Take responsibility for delivering assigned features and contribute to continuous product improvement.

What We’re Looking For

3–5 years of professional software development experience.Strong hands-on expertise in .NET (C#) and solid backend development experience.Experience with at least one modern frontend framework (Vue.js preferred; React or Angular are also acceptable).Practical experience working with at least one cloud platform (Azure preferred; AWS or GCP are also acceptable).Experience working with cloud services and environments. We primarily run on Azure, including App Services, SQL, and messaging services.Strong understanding of microservices architecture and RESTful APIs.Deep knowledge of relational databases such as SQL Server or PostgreSQL, including ORM frameworks, query optimization, and performance tuning.Experience with source control using Git and CI/CD workflows.Strong understanding of software design principles, clean architecture, and development best practices.Ability to take ownership of assigned features and contribute effectively within a collaborative engineering team.

Good to Have

Experience with containerization technologies such as Docker and Kubernetes.Experience with message queues or event-driven architecture.Experience building multi-tenant SaaS platforms.Strong automated testing and TDD experience.Experience contributing to technical initiatives and supporting other engineers.Experience working in Agile development environments.

You’ll Fit Right In If You

Enjoy working in an Agile, fast-paced, and high-growth environment.Care deeply about writing clean, maintainable, and efficient code.Stay curious and keep up to date with new technologies.Enjoy solving challenging technical problems.Take pride in delivering impactful solutions that customers love.Are comfortable collaborating with cross-functional teams and taking ownership of your work.Have a proactive mindset and enjoy continuously learning and improving.

Perks, Culture & the Fun Stuff

We champion a flexible working environment that supports your health, wellbeing, and sense of belonging.

Expect regular team-building events organised by our Employee Experience team, practical learning opportunities to build cloud-native products, and an annual company trip with opportunities to travel overseas, including visits to our Australian head office—so keep your passport handy!

We also run knowledge-sharing sessions, tech hack-days, and social activities that make work feel like a place you want to be.

Why Join Resonate CX

Work with a modern tech stack and a product that’s scaling globally.Collaborate with talented engineers and product innovators.Gain hands-on experience building scalable, cloud-native products.Contribute to meaningful technical and product decisions.Opportunities for continuous learning and professional growth.Competitive compensation, health insurance, and provident fund.Full-time, office-based role in Kochi, India.

Ready to Start Your Journey?

Join Resonate CX and be part of a team shaping the future of customer experience technology.