Mid Market Account Executive

<div class="content-intro"><p>PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.</p></div><p>PagerDuty seeks a dynamic Mid-Market Account Executive to drive new business acquisition and account expansion within our mid-market segment ($50-500M revenue). Reporting to the Regional Sales Manager, you will own the entire sales cycle for net-new logo acquisition and initial account growth. You will leverage a modern tech stack and consultative approach to deliver consistent results.</p> <p>This role combines hunter and farmer responsibilities, requiring strategic prospecting skills and the ability to expand relationships after initial sales. The ideal candidate will bring a track record of successful new logo acquisition in the mid-market space and experience in solution selling and relationship development.</p> <h3><strong>Key Responsibilities:</strong></h3> <p>New Business Development:</p> <ul> <li>Drive new logo acquisition within assigned territory using a multi-channel prospecting approach</li> <li>Execute entire sales cycle from prospect to close for organizations with $50-500M in revenue</li> <li>Leverage sales intelligence tools (SFDC, Outreach/SalesLoft, DemandBase/6Sense) to identify and pursue high-potential opportunities</li> <li>Apply the MEDDICC framework to qualify and progress opportunities effectively</li> </ul> <p>Solution Selling:</p> <ul> <li>Master PagerDuty's Command of the Message (COM) methodology to articulate value propositions that resonate with mid-market buyers</li> <li>Conduct discovery conversations to uncover technical and business challenges that align with PagerDuty's solutions</li> <li>Develop and present tailored solutions that address specific customer pain points and use cases</li> <li>Build consensus across technical and business stakeholders to drive decisions</li> </ul> <p>Account Management &amp; Growth:</p> <ul> <li>Create and execute "land-and-expand" strategies within newly acquired accounts</li> <li>Maintain high levels of customer satisfaction through consistent engagement and follow-through</li> <li>Identify and pursue expansion opportunities within existing accounts</li> <li>Partner with customer success teams to ensure successful implementation and adoption</li> </ul> <p>Pipeline Management:</p> <ul> <li>Maintain accurate pipeline data and forecasts in Salesforce</li> <li>Prioritize opportunities effectively to maximize revenue potential</li> <li>Balance time between new logo acquisition and account expansion activities</li> <li>Document all customer interactions, next steps, and commitments</li> </ul> <h3><strong>Basic Qualifications:</strong></h3> <ul> <li>2-4 years of B2B software sales experience with proven success in new logo acquisition</li> <li>1-2 years of full-cycle selling experience in mid-market SaaS sales</li> <li>Demonstrated proficiency with modern sales tools (SFDC, Outreach/SalesLoft, DemandBase/6Sense)</li> <li>Track record of consistently meeting or exceeding new business quotas</li> <li>Experience selling technical solutions to both business and technical buyers</li> </ul> <h3><strong>Preferred Qualifications:</strong></h3> <ul> <li>Experience with solution selling methodologies (COM, MEDDICC)</li> <li>Strong understanding of DevOps, ITOps, or related technical domains</li> <li>Proven ability to build relationships with senior stakeholders</li> <li>Bachelor's degree in Business, Technology, or related field</li> </ul> <p>PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employee