Opening For International BPO

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers based on their needs and preferences. Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth. Maintain records of all interactions with customers using CRM software Collaborate with internal teams to resolve complex issues that require escala…