Operations Associate

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>Flexdrive, a subsidiary of Lyft provides vehicle access to Lyft drivers through a flexible car rental subscription program, is looking for a motivated and organized Operations Associate to join our Cleveland team full-time. Reporting into the Operations Lead, in this role, you will be providing quality in-person experiences by serving customers at our local Flexdrive facilities that offer the Express Drive Program end-to-end rental process and preparing them for the exciting road ahead. If you love working with people, have a passion for operations and the thought of helping Lyft drivers continue to build this incredible ride-sharing movement in Cleveland sounds exciting, we would love to meet you!&nbsp;&nbsp;</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns</li> <li>Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents</li> <li>Manages vehicle lot organization, vehicle transportation, and other daily rental operations</li> <li>Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners</li> <li>Builds trust and works effectively with others to achieve results and team goals</li> <li>Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand</li> <li>Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success</li> </ul> <h2><strong>Experience:</strong></h2> <ul> <li>1+ year of experience in an in-person customer service role like retail, technical support or hospitality</li> <li>Familiarity with the Cleveland area</li> <li>Impeccable customer service and problem-solving skills</li> <li>Excellent, clear verbal and written communication skills</li> <li>What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance&nbsp;</li> <li>Team Player Mentality: We are all about THE TEAM, since we all know there is no “I” in TEAM</li> <li>Bonus points if you love ride-sharing so much that you're a Lyft driver too!&nbsp;</li> <li>Proficiency in other languages is considered a plus!</li> <li>A valid unrestricted dr