Operations Business Analyst

<p>Partnering with stakeholders across the Technical Services (post-sales support) team, Analytics, Finance, and other teams around the business, this role surfaces key insights to drive business decision-making. The Business Analyst will own recurring business reporting cadences, support strategic and ad-hoc analysis, and help translate complex operational data into clear recommendations for leaders across the organization.</p> <p>This role requires strong analytical and technical skills, operational rigor, an ability to work across multiple functional areas, and a data-first mindset in a fast-paced environment. The ideal candidate is passionate about understanding and communicating customer experience and business performance through data, and is comfortable balancing repeatable operational reporting with deeper analytical work.</p> <p>We are looking to speak to candidates who are based in the eastern timezone and ideally can go into the office for our hybrid working model.&nbsp;</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Own recurring business reporting cadences and deliver high-quality, on-time reporting materials for leadership reviews, performance reporting, and operational planning</li> <li>Conduct a thorough first pass of the data for each deliverable by identifying meaningful trend changes, anomalies, open questions, and areas that warrant deeper follow-up, so reporting is paired with insight rather than just raw metrics</li> <li>Drive analyses of Technical Services business processes, service performance, pricing models, deal structures, and other operational topics; highlight actionable insights and communicate trends that help the business grow and scale</li> <li>Support recurring financial, forecast, and capacity-related analysis in partnership with Finance and cross-functional stakeholders</li> <li>Partner closely with Analytics, Data Engineering, and Data Architecture teams to ensure data is ingested, cleaned, configured, and documented in a consistent and accurate manner</li> <li>Consult with stakeholders on what data and reporting they need to measure performance and evaluate initiatives; design and build dashboards that empower stakeholders to self-serve according to business requirements</li> <li>Translate analyses into concise narratives, recommendations, and reporting that can be consumed by both technical and non-technical audiences, including senior leadership</li> <li>Balance recurring reporting commitments with scoped strategic and ad-hoc analyses as priorities require</li> </ul> <h3><strong>Skills &amp; Attributes</strong><strong><br></strong></h3> <ul> <li>5+ years of hands-on analytics and business reporting experience (or 3+ years with an MBA or equivalent degree), ideally within