- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 0+ yrs
About the role
Roles and Responsibilities Be responsible for the team’s overall performance. Take care of Attrition, Shrinkage, CSAT, Quality, FCR, NPS. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/d…