Operations Manager International Voice and Chat Process | Rozgoo | Rozgoo

UnifyCX

Hyderabad, IN · On-site · Full-time

Operations Manager International Voice and Chat Process

Posted 24 days ago

Location: Hyderabad, IN
Work mode: On-site
Employment: Full-time
Experience: Lead · 3+ yrs
Education: bachelor's

About the role

© 2026 Rozgoo

Job Title Operations Manager B2C Customer Support Voice Chat Location Hyderabad Shifts Rotational Shift including night shifts Employment Type FullTime About Us UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient exceptional customer experiences We engineer superhuman customer experiences through a powerful blend of strategy omnichannel support analytics and AIdriven tools like GoTalent AI Voice of Customer and automatic QA Our outcomebased model priorit…

Requirements

3+ years in operations or customer support management
Experience in voice and chat support processes
Familiarity with AI customer experience tools
Ability to manage rotational shifts

Skills

operations management
b2c customer support
voice process
chat process
rotational shifts
night shifts
customer experience
ai tools
analytics
omnichannel support
qa automation
team leadership
strategy development

About the company

UnifyCX

Posted via Adzuna

How to apply

Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated 8 days ago.

UnifyCX

Operations Manager International Voice and Chat Process