OPS - Chief Manager - Customer Retention at PNB MetLife | Rozgoo | Rozgoo

PNB MetLife

India, IN · On-site · Full-time

OPS - Chief Manager - Customer Retention

Posted 11 days ago

Location: India, IN
Work mode: On-site
Employment: Full-time
Experience: Executive · 7–15 yrs
Education: bachelor's

About the role

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Job Description Key Responsibilities: • Adopting effective and efficient ways for premium application with zero error. • Ensure the set up of remittance processes with adequate controls • Define processes and systems to support Persistency function. • Continuous monitoring of remittance processes with the view to improve TATs and lower cost • Identify and install service providers for specific tasks wherever applicable • Plan resources for the business and ensure that the process laid out is al…

Requirements

7+ years experience in banking operations or customer retention
Bachelor's degree
Knowledge of remittance and persistency processes
Experience in process monitoring and cost optimization
Strong organizational and planning skills
Ability to manage service providers

Skills

customer retention
remittance process
process optimization
resource planning
service provider management
process monitoring
target achievement
quality control
cost reduction
process control frameworks
stakeholder management
team leadership

About the company

PNB MetLife

Posted via Adzuna

How to apply

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PNB MetLife

OPS - Chief Manager - Customer Retention