PNB MetLife
India, IN · On-site · Full-time
OPS - Executive - Customer Retention
Posted 12 days ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Job Description • To manage PMLI Retention MIS •Ensure customer communication (SMS/Mail/Letters) been sent as per defined timeline •Design New MIS & Dashboard as per Business Requirment •Adherence to SOP & Compliance •Resolve all other operational matters related to Team & Process •Interact with cross functions to resolve queries •Calls with Sales/Branch Ops and manage queries/request related to Data for reinstatement, collection, persistency from all above channels • TO manage the repository o…